TERMS AND CONDITIONS OF BUSINESS FOR SUPPLY OF GOODS AND SERVICES

OUR TERMS

1.         THESE TERMS

1.1          What these terms cover. These are the terms and conditions on which we supply goods and services to you. 

1.2          Why you should read them. Please read these terms carefully before you submit your order to us. These terms tell you who we are, how we will provide goods and services to you, how you and we may change or end the contract, what to do if there is a problem and other important information. If you think that there is a mistake in these terms, please contact us to discuss.

2.         INFORMATION ABOUT US AND HOW TO CONTACT US

2.1          Who we are. We are Nicola Newton, trading as Zero Waste Bulk Foods a sole trader established in England and Wales. 

2.2          How to contact us. You can contact us by writing to us at info@zerowastebulkfoods.co.uk.

2.3          How we may contact you. If we have to contact you we will do so by telephone or by writing to you at the email address you provided to us in your order. 

2.4          "Writing" includes emails. When we use the words "writing" or "written" in these terms, this includes emails.

3.         OUR CONTRACT WITH YOU

3.1          How we will accept your order. Our acceptance of your order will take place when we email you to accept it and confirm receipt of payment, at which point a contract will come into existence between you and us. 

3.2          If we cannot accept your order. If we are unable to accept your order, we will inform you of this in writing and will not charge you. This might be because of unexpected limits on our resources which we could not reasonably plan for, because we have identified an error in the price or description of the goods or service or because we are unable to meet a delivery deadline you have specified.  We can reject your order at any time and without liability to you.

4.          YOUR RIGHTS TO MAKE CHANGES.

If you wish to make a change to your order please contact us. We will let you know if the change is possible. If it is possible we will let you know about any changes to the price, the timing of supply or anything else which would be necessary as a result of your requested change and ask you to confirm whether you wish to go ahead with the change. If we cannot make the change or the consequences of making the change are unacceptable to you, you may want to end the contract (see clause 7- Your rights to end the contract).

5.          OUR RIGHTS TO MAKE CHANGES.

Minor changes to the services. We may change the service to reflect changes in relevant laws and regulatory requirements. 

6.          PROVIDING THE GOODS AND SERVICES

6.1           When we will provide the goods and services.  We will begin the goods and services on the date set out in the order. The estimated completion date for the goods and services is as told to you during the order process

6.2           We are not responsible for delays outside our control. If our supply of the goods and services is delayed by an event outside our control then we will contact you as soon as possible to let you know and we will take steps to minimise the effect of the delay. Provided we do this we will not be liable for delays caused by the event, but if there is a risk of substantial delay you may contact us to end the contract and receive a refund for any goods or services you have paid for but not received. 

6.3          What will happen if you do not give required information to us. We will need a delivery address from you so that we can supply the goods to you. If you do not give us this information when placing your order, or within a reasonable time of us asking for it, or if you give us incomplete or incorrect information, we may either end the contract. We will not be responsible for supplying the goods late or not supplying any part of them if this is caused by you not giving us the information we need within a reasonable time of us asking for it. 

6.4          Reasons we may suspend the supply of goods or services to you. We may have to suspend the supply of goods or services to:

(a)       deal with technical problems or make minor technical changes;

(b)       update the services to reflect changes in relevant laws and regulatory requirements;

(c)        make changes to the goods or services as requested by you or notified by us to you (see clause 5).

6.5          Your rights if we suspend the supply of goods or services. We will contact you in advance to tell you we will be suspending supply of goods or service, unless the problem is urgent or an emergency. You may contact us to end the contract for a service if we suspend it, or tell you we are going to suspend it, and we will refund any sums you have paid in advance for the service in respect of the period after you end the contract.

6.6          We may also suspend supply of the goods or services if you do not pay. If you do not pay us for the goods or services when you are supposed to (see clause 11.3), we may suspend supply of the services until you have paid us the outstanding amounts. We will contact you to tell you we are suspending supply of the services.

6.7          Inaccuracies in the order.  We will use reasonable endeavours to fulfil your order free from inaccuracies, errors or omissions.  However, it is your responsibility to check the goods provided by us to ensure they meet your requirements.  

7.         YOUR RIGHTS TO END THE CONTRACT

7.1          You can always end your contract with us.  Your rights when you end the contract will depend on what you have bought, whether there is anything wrong with it, how we are performing and when you decide to end the contract:

(a)       If what you have bought is faulty or misdescribed you may have a legal right to end the contract (or to get the service re-performed or to get some or all of your money back), see clause10;

(b)       If you want to end the contract because of something we have done or have told you we are going to do, see clause 7.2;

(c)        If you have just changed your mind about the goods or service, see clause 7.3. You may be able to get a refund if you are within the cooling-off period, but this may be subject to deductions; 

(d)       In all other cases (if we are not at fault and there is no right to change your mind), see clause 7.6.

7.2          Ending the contract because of something we have done or are going to do. If you are ending a contract for a reason set out at (a) to (d) below the contract will end immediately and we will refund you in full for any goods or services which have not been provided and you may also be entitled to compensation. The reasons are:

(a)       we have told you about an error in the price or description of the goods you have ordered and you do not wish to proceed;

(b)       there is a risk that supply of the goods or services may be significantly delayed because of events outside our control; 

(c)        we have suspended supply of the goods or services for technical reasons, or notify you we are going to suspend them for technical reasons; or

(d)       you have a legal right to end the contract because of something we have done wrong.

7.3          Exercising your right to change your mind (Consumer Contracts Regulations 2013). For most goods bought online you have a legal right to change your mind within 14 days and receive a refund.  These rights, under the Consumer Contracts Regulations 2013, are explained in more detail in these terms. 

7.4          How long do I have to change my mind? You have 14 days after the day we email you to confirm we accept your order. You must notify us in writing by emailing to us at info@zerowastebulkfoods.co.uk.

7.5          Return Eligibility. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be sealed in the original packaging.

7.6          Ending the contract where we are not at fault and there is no right to change your mind. Even if we are not at fault and you do not have a right to change your mind (see clause 7.1), you can still end the contract before it is completed, but you may have to pay us compensation. A contract for goods and/or services is completed when we have finished providing the goods or services and you have paid for them. If you want to end a contract before it is completed where we are not at fault and you have not changed your mind, just contact us to let us know. The contract will end immediately and we will refund any sums paid by you for goods / services not provided but we may deduct from that refund (or, if you have not made an advance payment, charge you) reasonable compensation for the net costs we will incur as a result of your ending the contract.

8.         HOW TO END THE CONTRACT WITH US (INCLUDING IF YOU HAVE CHANGED YOUR MIND) 

8.1          Tell us you want to end the contract. To end the contract with us, please let us know by emailing us at info@zerowastebulkfoods.co.uk. Please provide your name, home address (and delivery address if different to home address), details of the order and, where available, your phone number and email address. 

8.2          How we will refund you.  We will refund you the price you paid for the goods or services, by the method you used for payment. However, we may make deductions from the price, as described below.

8.3          Deductions from refunds if you are exercising your right to change your mind. If you are exercising your right to change your mind, we may deduct from any refund the original delivery charge to you (unless the item is defective). You must also pay the costs of returning the cancelled products to us.

8.4          When your refund will be made. We will make any refunds due to you as soon as possible. Your refund will be made within 14 days of your telling us you have changed your mind or that the goods are faulty or misdescribed.

9.         OUR RIGHTS TO END THE CONTRACT

9.1           We may end the contract if you break it. We may end the contract for goods or service at any time by writing to you if:

(a)       you do not make any payment to us when it is due and you still do not make payment within 7 days of us reminding you that payment is due; or

(b)       you do not, within a reasonable time of us asking for it, provide us with information that is necessary for us to deliver the goods or services.

10.       IF THERE IS A PROBLEM WITH THE GOODS OR SERVICE

10.1        What to do if there is a problem. If you have any questions or complaints about the goods or service, please contact us. You can write to us at info@zerowastebulkfoods.co.uk. You may also contact the European Online Dispute Resolution platform or email them at odr@tsi.org.uk.

10.2        Your legal rights. We are under a legal duty to supply goods and  services that are in conformity with this contract. These are subject to certain exceptions. For detailed information please visit the Citizens Advice website www.adviceguide.org.uk or call 03454 04 05 06. Nothing in these terms will affect your legal rights.

10.3        Where to find the price for the goods and services. The price of the goods (which includes VAT where applicable) and services will be the price indicated on the order pages when you placed your order. We take all reasonable care to ensure that the price of the goods advised to you is correct. However, prices can and do change regularly. Please see clause 10.4 for what happens if we discover an error in the price of the goods you order. 

10.4        What happens if we got the price wrong. It is always possible that, despite our best efforts, some of the goods and services we sell may be incorrectly priced. We will normally check prices before accepting your order so that, where the good’s correct price at your order date is less than our stated price at your order date, we will charge the lower amount. If the good’s correct price at your order date is higher than the price stated to you, we will contact you for your instructions before we accept your order.

10.5        When you must pay and how you must pay. We accept payment via paypal or bank transfer.  Payment must be made in full and cleared funds prior to the goods being sent.

11.       HOW WE MAY USE YOUR PERSONAL INFORMATION

11.1        How we will use your personal information. We will use the personal information you provide to us:

(a)       to supply the goods or services to you;

(b)       to process your payment for the goods or services; and

(c)        if you agreed to this during the order process, to give you information about similar services that we provide, but you may stop receiving this at any time by contacting us.

11.2        We will only give your personal information to third parties where the law either requires or allows us to do so. 

12.       OTHER IMPORTANT TERMS

12.1        We may transfer this agreement to someone else. We may transfer our rights and obligations under these terms to another person or organisation. We will always tell you in writing if this happens and we will ensure that the transfer will not affect your rights under the contract.

12.2        You need our consent to transfer your rights to someone else (except that you can always transfer our guarantee). You may only transfer your rights or your obligations under these terms to another person if we agree to this in writing.

12.3        Nobody else has any rights under this contract. This contract is between you and us. No other person shall have any rights to enforce any of its terms. Neither of us will need to get the agreement of any other person in order to end the contract or make any changes to these terms.

12.4        If a court finds part of this contract illegal, the rest will continue in force. Each of the paragraphs of these terms operates separately. If any court or relevant authority decides that any of them are unlawful, the remaining paragraphs will remain in full force and effect.

12.5        Even if we delay in enforcing this contract, we can still enforce it later. If we do not insist immediately that you do anything you are required to do under these terms, or if we delay in taking steps against you in respect of your breaking this contract, that will not mean that you do not have to do those things and it will not prevent us taking steps against you at a later date. For example, if you miss a payment and we do not chase you but we continue to provide the services, we can still require you to make the payment at a later date.

12.6        Which laws apply to this contract and where you may bring legal proceedings. These terms are governed by English law and you can bring legal proceedings in respect of the services in the English courts. If you live in Scotland you can bring legal proceedings in respect of the services in either the Scottish or the English courts. If you live in Northern Ireland you can bring legal proceedings in respect of the services in either the Northern Irish or the English courts.

Zero Waste Bulk Foods

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©2019 by Zero Waste Bulk Foods, 

Although we are based in Horsham, West Sussex, our correspondence address is Apt 32536, Chynoweth House, TR4 8UN